Trust & refunds
EvReserve Trust explained
4 min read
Why trust matters
Pre-booking only works if bays are respected. Trust scoring reduces no-shows and idle blocking so networks stay usable for everyone.
What improves your score
Arrive on time, check in, complete sessions cleanly, cancel early when plans change, and leave reviews after charging.
Benefits of higher trust
Lower holding fees, better refund tiers, and smoother waitlist priority. Driver Pro adds priority access at busy sites.
Recovery
A few missed sessions won’t ban you, trust recovers over time with good behaviour. VoltAssist can explain your current tier in app.